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E-Mail
Frequently Asked Questions (FAQs)
- Why does it say [scanned] in my email subject line?
- Why do I get a message saying my
email account has reached its limit?
- I've deleted lots of messages but
I still seem to be over my quota.
- Can I get my email account quota
increased?
- What is the maximum size of
message I can send?
- I am trying to send out an email, but
keeps going to my outbox.
- Messages sent to me don't arrive.
- Why do I get messages replying to
emails I never sent?
- How do I stop getting junk mail?
- Some junk-mail displays messages
without me even opening it.
All emails are being scanned by an Anti-virus software. This means your email
is virus-free and safe to open.
Your system is alerting you that you have reached the limit of storage in
your email account. You need to empty your deleted items folder, sent items
folder or make some space in your inbox.
Some possible reasons:
- You may not have successfully purged the items you have marked for
deletion.
- You have deleted numerous small messages, but one or more large ones
remain.
- New messages that were waiting to be delivered have now arrived and
filled up your inbox again.
- You may not have successfully purged the sent items folder.
All email accounts have a fixed quota and it can not be increased.
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There is a 10 mb size limit on a message. Note that email
Attachments increase in size by around a third when sent, so the maximum size of
a file that can be attached to a message is actually around 7mb.
Some possible reasons:
- The email has exceeded the size limit.
- The attachment size has exceeded the size limit.
- Your email might be offline.
If the sender gets an error response, this may indicate the nature of the
problem, for example:
- Virus alert - the message contained a virus and was intercepted by the
district email scanning system.
- The sender's email account does not have sufficient free space for the
message to be delivered. To free up some space unwanted messages must be
deleted and purged.
If the sender receives no error response, it could be that:
- The message was actually delivered but was intercepted by the junk-mail
filtering system - your junk-mail filter settings may be too low.
- Your mailbox may have been over quota when the message arrived. The mail
system will periodically retry to deliver the message, so clear out some old
messages and wait for the message to be delivered on the next attempt.
Why do I get messages replying to
emails I never sent?
This is usually caused by a virus or malware, most often on someone else's
machine. The virus or malware trawls the machine for email addresses which are
then used to send out infected messages to random recipients which appear to
come from randomly chosen senders. The apparent senders may then get replies
from the targeted recipients, or failure messages if the emails could not be
delivered for some reason.
Our system is safe. It keeps our computers up-to-date with anti-virus
software and system updates.
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